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Your Complete Guide to Becoming a LodgeLink Customer

May 31, 2024

Learn How You Can Get Simplified Crew Travel with Seamless Booking, Cost Savings, and 24/7 Support

Imagine you work in an industry that necessitates dispatching crews to job sites, both near and far, in towns, cities and spots well off the beaten path.

With countless tasks and responsibilities on the go, and the daily itineraries of your crew dependent on it all getting done, making efficient use of your time is a priority, as is keeping an eye on the budget.

So, to balance the time and budget constraints, you go looking for a better way to do things.

This is where we come into the picture. LodgeLink provides companies with just that - a better way to manage workforce travel.

Who is LodgeLink?

Now that we’ve got that out of the way, let us tell you a bit about ourselves.

We’re LodgeLink.

We’re all about making workforce travel smooth and budget-friendly with a comprehensive management system that covers everything from booking to payment. And with the fastest-growing network of hotels and lodges in North America, we tailor our services specifically for workforce travel. As we like to say “Let us take care of the details, so you can focus on the big picture”.

But better yet, why don’t we show you!

How much can I save?

Well, much like how we can anticipate the needs of your company and crew, we’ve anticipated this inquiry as well.

With our Cost Savings Calculator, you can discover just how much you can save by partnering with LodgeLink. In addition to the obvious savings that come with access to pre-negotiated rates with our network of 17,000+ partner properties, you can also visualize the time savings that come with our consolidated invoicing.

On average, our customers report saving 20-30% more by combining up-front savings with back-office efficiencies.

For a quick example of just how impactful those savings can be, one LodgeLink customer was able to cut their yearly invoices from more than 11,000 to just 600!

And that’s just one area where LodgeLink helps you save.

By eliminating unnecessary expenditures like double bookings, cancellation fees and unused rooms, you only pay for what you spend when you partner with LodgeLink.

How do I get started?

Getting started with LodgeLink is as easy as clicking this link, where you can create your free LodgeLink account in just minutes.

You’ll be asked for your work email as well as some information about your organization (company name, address, phone number - the usual). We'll connect with you to finalize your account set up, and that's it! You’ll be able to start managing your crew accommodation the very same day.

If you have any additional questions about getting started or anything else, our 24/7 support team is always here to assist.

How do I book?

Booking with LodgeLink can be done in just a few easy clicks.

You can easily browse LodgeLink’s 17,000+ partner properties across Australia and North America - including the smaller regional markets where they’re often in demand - to put your crew where they need to be
Using our advanced filters like large truck parking and late-night meal service, and searching by location, LSD, or coordinates, you can find the perfect accommodations for your crew at more than 1 million rooms
Once you sign in, find the property that suits your crew, complete the booking flow and we’ll either confirm your reservation immediately in real-time or we’ll send a request to the property to confirm your stay

Whether you're booking for a crew of two, 10, or even 100 people, we have the tools to make booking a breeze. You can upload a crew list to easily assign guests to reservations, saving you time with every booking. Manage permissions for team members and subcontractors to adjust bookings on their own. Easily handle even the most complex schedules with ease.

And since all our partner properties have pre-negotiated rates, you won’t have to worry about getting the best price – we’ve already taken care of that for you.

How do I make changes?

Need to change a booking?

Don’t worry, we’ve made that simple too.

Should you wish to change or cancel a booking, you can access our platform anytime, anywhere (including on our mobile app) to make the necessary changes.

If you need to extend or make changes to active bookings (those where your crew has already checked in) or if you need to change/cancel your bookings within 24 hours, our dedicated customer service agents are here 24/7 to help.

How do I pay?

As a LodgeLink customer, payment is made easy.

All of your accommodations will be secured and prepaid by LodgeLink. After your crew completes their stay, we will gather the statements and folios and provide you with a single consolidated invoice.

You can then settle our invoice via credit card or EFT (Electronic Funds Transfer), once you have established credit with us through our application process.

Our platform can also help track all of your accommodations to make sure you’re able to reconcile your budgets easily. Our team of Customer Success Representatives are here to ensure your Payment IDs and Tracking Codes are set up correctly to reflect all your business needs.

Is there anything else I should know?

We’re so glad you asked!

Along with being an easy way to book, manage and save on workforce travel, LodgeLink offers plenty more savings once your crew has finished the job.

Providing reporting that supports your strategy, our reporting functionality gives you the insight you need to manage, analyze, and inform your future workforce travel decisions.

Instead of manually entering individual data points, compiling multiple invoices, or running information from different systems; our dynamic reports compile all of that for you at the click of a button.