LodgeLink Inc. (“LodgeLink”, “we”, “us”, or “our”) operates an online booking system (“Website”) that aggregates all available remote accommodations in one place and provides users (“you”) the convenience of booking through our Website.

By accessing our Website and using our services, you acknowledge and agree that you understand this Privacy Policy and consent, except where prohibited by applicable law, to the use, collection, and disclosure of your information as set out herein.

We truly understand the importance of your privacy. Our Privacy Policy describes how we collect, use, and share personal information as permitted by applicable privacy laws. Our Privacy Policy applies to all individuals and parties engaged in our business, including employees, contractors, consultants, and other service providers.

What is Personal Information?

Personal information is any information, in any form or media, about an identifiable individual, which includes any factual or subjective information about that individual ("Personal Information").

What Information Does LodgeLink Collect?

Personal Information You Make Available to Us

We receive and store the Personal Information that you provide to us when making a booking or managing your account, including but not limited to your first and last name, telephone number, postal and email addresses, and billing information. We may also request information about your travel itinerary and preferences, including room type, meal preferences, and similar preferences.

Information About Others

When you make a reservation for someone else (“end user(s)”) through our booking system, we will request personal information and travel preferences about those end users. By providing this information, you represent and warrant that you have obtained the consent of the end users prior to providing us with their personal information and travel preferences.

Location Information & Related Mapping Tools

We may collect information about your location if you have enabled location services sharing via the privacy settings on your mobile devices. We may use the location information collected from your mobile devices to enhance your user experience by providing you with relevant content and contextual advertising. For example, we may use your location to show you remote accommodations near where you are traveling.

You can change the privacy settings of your mobile device at any time. In order to turn off the functionality, we suggest you contact the manufacturer of your device or your mobile service provider for help. Please note that turning off location sharing may affect certain features and user experience on our platforms.

Cookies

We use “cookies” to collect and store information when you visit our Website. A cookie is a technology that stores a small data file on a visitor’s computer browser directory to track the visit. For instance, when we use a cookie to recognize you as a previous user, it helps you resume where you left off, remember your preferences, and use other customized functions. As a result, it allows us to improve your visit by offering personalized content and information, responding to your needs in a quicker manner, and enhancing the overall experience on our Website.

You may remove or disable the use of cookies on your web browser at any time; however, doing so may result in limited Website functionality.

Web Tracking Information

We may use web tracking tools to maintain and enhance our Website. Reports created using tracking information give us insight into our user demographics, Website traffic patterns, and other metrics. These reports will not be used to ascertain the identity of any individual person. We may provide these reports to advertisers and others for research purposes.

For example, we may use and apply Google Analytics and Advertising features, including:

Remarketing with Google Analytics;
Google Display Network Impression Reporting;
Google Analytics Demographics and Interest Reporting; and
Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers.

If you would like to be excluded from Google’s use of cookies, you can do so by logging into your Google account to change the Ads Setting there. For more information on Google’s privacy policy and Google Analytics, please visit their website at www.google.ca/policies/privacy/ and www.google.com/analytics.

Please note that our Website does not respond to browser Do Not Track signals or other similar instructions.

LodgeLink also logs IP addresses, the type of operating system that the visitor’s computer uses, the type of browser software used by the visitor, and the pages accessed by the visitor. LodgeLink uses this data to analyze the collective characteristics and behavior of our visitors, measure overall user demographics, and evaluate website performance.

Display of Advertising / Your Choice

LodgeLink is committed to providing you with relevant content and information. We may do this through the collection of cookies and other technologies. For example, if you search for accommodations near Sydney, you may see an ad for a hotel or company that operates in nearby areas.

Please note that we do not combine the information we collect from your searches on this Website with Personal Information (such as your email address). Furthermore, we do not share your Personal Information with third parties so they can serve you with advertisements related to your searches.

Use of Your Personal Information

We may use the Personal Information we collect for a number of different business purposes, including to:

Verify your identity and eligibility for our services;
Answer your or your organization’s inquiries and requests;
Operate, protect, improve, and optimize our Website and booking system;
Track and analyze your preferences to better understand and respond to your needs;
Develop, improve, market, and provide services to you, your organization, and other parties;
Maintain our relationships with you and your organization;
Communicate information about special events, offers, promotions, and surveys;
Tailor our online content based on your interactions and preferences;
Send you support, administrative messages, reminders, and security alerts;
Conduct research, analysis, and service development; and
Comply with legal obligations and resolve disputes.

With Whom We Share Your Information

We may share or disclose your information with:

Suppliers such as hotels, lodges, and work camp facility providers who fulfill your reservations.
Third-party vendors who provide services such as credit card processing, business analytics, customer service, marketing, and fraud prevention.
Referring websites when you land on our Website from another site.

Accessing and Updating Your Personal Information

You may request access to your Personal Information and request corrections at any time by contacting us. We will respond within a reasonable time.

How Do We Protect Your Personal Information?

We take reasonable steps to protect your Personal Information, including:

Adhering to internal guidelines on privacy and security;
Conducting periodic monitoring and auditing; and
Retaining Personal Information only as long as necessary.

Links to Third-Party Websites

Our Website may contain links to other websites for your convenience. We are not responsible for how these websites collect, use, or disclose your Personal Information. Please review their privacy policies.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Please check this Website regularly for the current version.

Questions and Concerns? Contact Us

For questions or concerns about this Privacy Policy, please email us using our contact form.

This Privacy Policy is effective as of July 22, 2024.